Complete PC and Mac Support
From Maintenance and Security to Everyday Troubleshooting

Comprehensive Support for Both PC and Mac Systems

Your workstations are the backbone of your business – yet 22 minutes of the average workday are wasted dealing with IT-related problems.

You shouldn’t have to find different IT specialists to handle your various desktop systems. Phoenix USA is a one-stop-shop for all your Mac and PC needs, including peripherals like monitors, printers, and more.

Whether you use Macs, PCs, or both, your systems require continuous maintenance and attention. Our IT experts are operating system agnostics – we don’t discriminate and will work with your preferences, not ours.

Remote Access for
Instant Support

Technology can make or break your team’s productivity.

Our experts solve over 95 percent of tickets with remote support within minutes – so you get quicker responses, more uptime, and can get back to work faster. The days of needing to hire a technician or engineer for on-site support are gone thanks to sophisticated Remote Monitoring and Management (RMM) software.

But this doesn’t mean we’re immobile – we’ll make an onsite visit whenever you need it. When technology throws a curveball, we’ll knock it out of the park.

Windows and Mac can coexist peacefully.

The contentious issue of whether operating system is superior, Mac or PC, has been resolved. The method and apparatus that allow your users to be the most productive is the easy solution.

Every operating system has a certain function. A multi-platform office, however, presents difficulties for IT management, from file sharing and backups to troubleshooting.

To provide a seamless, integrated experience, our team of professionals will optimise your network, servers, and apps. We'll enhance teamwork, increase output, and guarantee that all user data is secure regardless of the OS.

Features of Our PC and Mac Support

We offer a variety of backup recovery solutions to equip your business with the exact level of protection it needs.
Consider the following features to find the one that works best for you.

Patch Management and Proactive Maintenance

More than half of all data breaches are attributed to poor patch management. That’s why an effective patch management strategy is vital to the cybersecurity of your business.

We monitor each vendor for the latest updates, check for compatibility issues, and follow a strict patch approval process. You can rest assured that all of your systems are up-to-date and secure when you partner with Phoenix USA.

Antivirus and Malware Protection

Cyberthreats are growing smarter every day - and businesses must evolve to meet them. Give your employees peace of mind when opening emails, clicking links or browsing the web.

Our plans include security software, licensing, and configuration, as well as total integration with our help desk to foster immediate responses to threat alerts. All of our antivirus and malware protection is backed by real humans who go above and beyond an off-the-shelf solution.

Troubleshooting & Repairs

Technology can be just as unpredictable as people. Whether you’re facing spilled coffee on a laptop or unresponsive programs, Phoenix USA is always just a click, call, or drive away from resolving your IT issues.

Your team should love the computers they use. Eliminate error messages and unproductive tech issues in a flash with Phoenix USA.

Stress-Free Application Management

Your business has a set of applications designed specifically for your industry - but are you using the best ones available?

Our experts will examine your business to understand exactly what software your team needs to thrive. We’ll streamline the installation process by creating standardized images for quicker restores and faster setups.

Let us guide you through the tech adoption process so your team can focus on client deliverables and tasks that move the business forward.

Complete PC and Mac Support From Maintenance and Security to Everyday Troubleshooting